Terms and conditions

General Terms and Conditions


  1. Definitions


1.1 In these General Terms and Conditions, the following terms have the following meaning:

  • “General Terms and Conditions” means the General Terms and Conditions of Take Tours Amsterdam.
  • “Agreement” means the agreement between the Customer and Take Tours Amsterdam.
  • “Costumer” means the purchaser of a Ticket supplied by Take Tours Amsterdam.
  • “Event” means the public or private event at which an activity of a tourist nature takes place, including an excursion or a museum visit.
  • “Location” means the place at which the Event is held.
  • “Organiser” means the party responsible for the production and/or organisation of the
  • “Ticket” means proof of access to an



  1. Applicability


2.1 The General Terms and Conditions below and the booking and ordering conditions of Take Tours Amsterdam apply to all offers, orders and agreements of Take Tours Amsterdam.


2.2 By accepting an offer or making an order, the costumer expressly accepts the applicability of these General Terms and Conditions.



  1. Cancellations and returns


3.1 The Organiser has the right to cancel or change the date of an Event. Take Tours Amsterdam shall use it’s best efforts to inform the Costumer as soon as possible if an Event is cancelled or postponed. Take Tours Amsterdam cannot be held responsible for refunds, compensations or for any resulting costs the Costumer may incur, for example for travel, accommodation and/or any other related goods or service.


3.2 Wrongfully ordered (numbers of) Tickets are not refundable.



  1. Payments


4.1 Take Tours Amsterdam accepts a number of different payment methods. Payments in euros are processed via iDEAL or by credit card. The Costumer will not receive confirmation of a definitive booking until the payment has been approved.



  1. Liability


5.1 Take Tours Amsterdam shall not be liable for damage, misuse or loss of Tickets. No duplicate Tickets will be issued to replace Tickets that have been misused, mistreated, lost or stolen and nor will such Tickets be refunded.


5.2 Take Tours Amsterdam shall not be liable for delays, non-delivery or incorrect delivery of Tickets, if such delay, non-delivery or incorrect delivery cannot be attributed to Take Tours Amsterdam.


5.3 The Costumer shall check on delivery to ensure that the Tickets are in line with the Agreement. If this is not the case, the Costumer must inform Take Tours Amsterdam in writing and with reasons as soon as possible and at all events within three (3) days of delivery, providing that it was reasonably possible to ascertain this fact.


5.4 If it has been demonstrated that the Tickets are not in line with the agreement, Take Tours Amsterdam may choose to replace the Tickets in question with new Tickets in exchange for their return or to refund the amount paid.



  1. Force Majeure


6.1 Without prejudice to the other rights to which it may be entitled, in the event of force majeure, Take Tours Amsterdam is entitled, at its own choice, to suspend implementation of the order or to dissolve the Agreement without legal intervention, by informing the Costumer of this in writing and without Take Tours being held liable to any damage compensation unless in the prevailing circumstances this would be unacceptable in accordance with all reasonableness and fairness.


6.2 Force majeure is deemed to mean any shortcoming which cannot be attributed to Take Tours Amsterdam because it cannot be blamed on it nor deemed to be its responsibility in accordance with the law, legal action or generally accepted views.



  1. Special provisions, liability


7.1 The Costumer must behave as a good and orderly visitor of events and must abide by the instructions issued to him or her by or on behalf of the Organiser to be visited as well as by the competent authorities.


7.2 Take Tours Amsterdam will not be liable for any refusal by the Organiser or by the public authorities to admit the Costumer to an Event as a result of actions and/or negligence on the part of the Costumer.


7.3 The Costumer attends an Event at his or her own risk. Take Tours Amsterdam will not be liable for any damage incurred by the Costumer during the journey to the Location or while at the Location.


7.4 The Costumer must inform him or herself of the instructions issued by or on behalf of the Organiser or the competent authorities relating to it, including any changes concerning the Event, such as starting time, etc. Take Tours Amsterdam has no obligation to provide the Costumer with further information in this regard.



  1. Other provisions


8.1 The Agreements and the Terms and Conditions will exclusively be governed by the laws of the Netherlands.


8.2 If one or more of the provisions in these Terms and Conditions or any other Agreement are in conflict with any applicable legal regulation, the provision in question will lapse and be replaced by a new comparable stipulation admissible by law to be determined by Take Tours Amsterdam.


8.3 Any disputes arising directly or indirectly from an Agreement will be exclusively settled by the Court of Amsterdam.